Payment and cancellation terms
Payment terms
Rooms can only be booked with advance payment. Advance payment must be made via a stated credit card.
In some cases, payment upon arrival may be accepted. This depends on the individual reservation and must be agreed in advance. Please note that we require a valid credit card as a guarantee upon booking.
Security deposit:
A deposit of [2000,00 DKK] may in some cases be charged upon arrival as a guarantee.
Cancellation and refund:
Prepayments will be refunded in accordance with the hotel's cancellation policy. Failure to pay the remaining balance will be considered a cancellation and refunds will be made according to the applicable cancellation policy.
Payment methods:
We accept the following payment methods: [Visa, Mastercard, Dankort, Mobilepay etc.] Payment with international credit cards may be subject to a fee of [2-5%].
Currency and fees:
All prices are stated in [currency, DKK], unless otherwise stated.
Cancellation terms:
Cancellations made up to 7 days before the arrival date will be fully refunded.
Cancellation between 7 and 3 days before arrival:
If you cancel between 7 and 3 days before arrival, 50% of the total amount will be refunded.
Cancellation less than 3 days before arrival:
If cancelled less than 3 days before arrival, or in case of no-show, the full amount of the stay will be charged.
Changes to reservations:
Changes to reservations are subject to availability and may be subject to additional fees.
Special conditions:
Some offers or discounted rates may have different cancellation policies. These will be stated at the time of booking.
Cancellation procedure:
As a guest at Hotel Melfarhus, you are responsible for changing or canceling your booking. If you experience any problems with this, you are more than welcome to send us an email to info@hotelmelfarhus.dk and we will respond to you as soon as possible.
Force Majeure:
The hotel is not liable for failure to fulfill its obligations due to force majeure, including, but not limited to, natural disasters (earthquakes, floods, hurricanes), war, acts of terrorism, strikes, pandemics, epidemics, government orders, technical failures beyond the hotel's control, or other events beyond the hotel's reasonable control.
In the event of force majeure, the hotel reserves the right to cancel or modify reservations without being obligated to provide refunds or compensation. However, the hotel will endeavor to offer an alternative solution, such as rebooking or issuing a voucher, where possible.